O creating and delivering strong value for the services that our contract holders purchase Consumers appear unaware that other businesses facilitate the sale while American Auto Shield facilitates the terms of the agreement and determines contract eligibility.ĪAS has taken great pride in achieving and maintaining our A+ rating with the BBB through a number of initiatives, most notably: Consumers also allege that advertising for these services claim broad coverage claims and ease of use while American Auto Shield’s agreement includes detailed exclusions that are only disclosed if the consumer reads the agreement after the sale.Īdditionally, BBB has identified concerns regarding American Auto Shield’s relationship with sellers of the agreements. Consumers allege they are required to cover expensive engine and/or transmission teardowns and vehicle rentals while the company determines coverage eligibility, a process some consumers reported taking long periods of time.

Consumers allege when signing up for coverage through vendors and/or sellers of the American Auto Shield agreement that they are unaware of the limitations of the coverage until they attempt to utilize the service. On May 27, 2021, BBB found a pattern from complaints and customer reviews regarding American Auto Shield’s advertising, guarantee or warrantee, and/or customer service issues.

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